Better data exchange is key to improving patient health outcomes

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Interoperability and related compliance mandates are not new, though the landscape is ever changing. Without these two key components, progress is at stake. No one wants to return to the Wild West of health data and record keeping. Fortunately, the health care industry has been hard at work to put a national standard in place much like other industries, including finance, retail, and travel, to name a few.

Despite the hard work of organizations like the Workgroup for Electronic Data Interchange, challenges persist with disjointed and disconnected health care data systems. While the widespread adoption of electronic health records was a significant improvement (albeit complicated, and for many ongoing), data silos and the lack of true interoperability remain.

What we do know is that data sharing must be enabled between all solution ecosystems to enhance patient experience and ultimately improve health outcomes. Solutions must be agile, scalable, adaptable, and innovative. Perhaps most importantly, they must be more than a one-time fix. Ongoing legislative priorities and national proposed rules are just too fluid and susceptible to current trends.

We can’t set it and forget it. There’s no box-checking when it comes to ongoing compliance and interoperability. Here’s why:

• Interoperability is a differentiator for payers and providers across the continuum. Consumers are empowered to select their doctors based on preference, convenience, and many other factors. Provider organizations that can exhibit streamlined interoperability and the sharing of data between other provider organizations will stand out among the competition.
• Compliance with interoperability standards provides security for patients. Health care consumers, especially those representing Gen Z and now Gen Alpha, are far more comfortable sharing personal data through electronic means than any other generation before them.
• Interoperable data continues to push forward the Quadruple Aim’s framework by creating a more integrated system that cuts administrative work and allows the provider to focus on quality care.

A differentiator for payers and providers

How many providers have more than one or two patient portals for our various health care needs? Imagine a world where there was just one portal. That’s a long-term solution to an antiquated problem. But it must be modular to ensure flexibility, and integrated to ensure health data is captured for every patient.

More importantly, one portal will unify health data and help the U.S. health care industry further stand out as a differentiator. The finance industry, for example, can teach us how to use real-time data flow. If you’re a Bank of America customer, but you need cash at an ATM right now, you are pretty much assured that any bank, or standalone ATM at a roadside gas station, will give you cash for a $3 to $4 transaction fee. When can we have that kind of access to health care data? This kind of unilateral solution will have to keep pace with legislation and regulations.

Data security for patients

While cybercrime is expected to cost the world $10.5 trillion by 2025, up from $3 trillion in 2015, according to Cybersecurity Ventures, the U.S. health care industry will make up a large portion of that cost. It’s expected to spend $125 billion between 2020 and 2025 to enhance cyber defenses in response to lagging technology infrastructure and systems.

Interoperability and compliance regulations, such as the 21st Century Cures Act, will help to prevent some of these vulnerabilities in the health care sector. The exchange of patient data is highly sensitive and must be protected. By investing in compliant exchanges of data, payers and providers build defenses against “bad actors” in search of vulnerable networks.

Working within the Quadruple Aim framework

The fourth pillar of the Quadruple Aim (provider work-life balance) driving the interoperable structure solutions will require bridging the health data gap between payer and provider systems. Care coordination improvements are almost guaranteed. Providers are the nucleus of high-quality care, their health, wellbeing, and quality of work-life balance have a direct impact on ensuring patients continue to get the quality care they need and deserve. With an interwoven solution — trusted because it’s compliant and relied upon — it will also ensure providers benefit from easier charting and encounter coding. Interoperability allows data to be accessible in one place, and therefore providers can focus on providing better care.

So, what’s next?

The future of interoperability relies on adoption and compliance. Health care organizations are being asked to innovate and grow to keep up with current and future changes to legislation and mandates. In order to quickly adapt and weave interoperability standards into an organization's process, it's imperative to invest in long-term infrastructure that fuels future innovation. This not only adds value to payers and providers, but more importantly, members and patients. Through enhanced technology solutions and electronic interchange of information, patients and health systems can sleep easily knowing their data is secure. Interoperability ensures systems are updated, universal, easy-to-use, and care is coordinated, thus meeting the quadruple aim framework.

Michael Pattwell is principal business advisor at Edifecs, a software provider that enables payers and providers to maximize the performance of their value-based contracts and offerings.