• Revenue Cycle Management
  • COVID-19
  • Reimbursement
  • Diabetes Awareness Month
  • Risk Management
  • Patient Retention
  • Staffing
  • Medical Economics® 100th Anniversary
  • Coding and documentation
  • Business of Endocrinology
  • Telehealth
  • Physicians Financial News
  • Cybersecurity
  • Cardiovascular Clinical Consult
  • Locum Tenens, brought to you by LocumLife®
  • Weight Management
  • Business of Women's Health
  • Practice Efficiency
  • Finance and Wealth
  • EHRs
  • Remote Patient Monitoring
  • Sponsored Webinars
  • Medical Technology
  • Billing and collections
  • Acute Pain Management
  • Exclusive Content
  • Value-based Care
  • Business of Pediatrics
  • Concierge Medicine 2.0 by Castle Connolly Private Health Partners
  • Practice Growth
  • Concierge Medicine
  • Business of Cardiology
  • Implementing the Topcon Ocular Telehealth Platform
  • Malpractice
  • Influenza
  • Sexual Health
  • Chronic Conditions
  • Technology
  • Legal and Policy
  • Money
  • Opinion
  • Vaccines
  • Practice Management
  • Patient Relations
  • Careers

Adding an automated phone attendant

Article

Determine whether it's a good idea to add an automated phone attendant to help front office staff.

Q: I'm thinking of adding an automated phone attendant to help my front office staff. Is this a good idea?

A: Be careful about an automated attendant to replace a staff member. Many people, including other physicians, hate these things.

Many practices will answer up to four lines with two staff members; when all those lines are in use, the auto attendant comes on. This is a hybrid solution and is much better than all calls going to an attendant. Many practices that have lots of options from which the caller selects lose them in the process. Don't give more than about three options, and if the call then goes to voicemail, then return it within about 2 hours.

Answer provided by Judy Bee of Practice Performance Group, La Jolla, California. Send your practice management questions to medec@advanstar.com
.

Related Videos
© National Institute for Occupational Safety and Health
© National Institute for Occupational Safety and Health
© National Institute for Occupational Safety and Health
© National Institute for Occupational Safety and Health