6 steps to a successful medical practice makeover

1. How do I know I need to remodel?

Know the signs that your practice needs a makeover, such as:

• Always overcrowded waiting room

• Not enough patient exam rooms

• Worn, outdated furniture and fixtures

2. How do I develop a remodeling plan?

Develop a makeover plan by:

• Noting everything in the practice’s space that needs to be fixed, changed or disposed of

• Asking providers, staffers and patients for suggested improvements

• Getting advice and suggestions from other practices that have redesigned their space

3. What does a state-of-the-art waiting room have?

When making changes to the practice’s waiting room, keep in mind the importance of:

• Adding waiting room amenities such as Wi-fi, charging stations and snacks

• Comfortable furniture

• Creating a welcoming atmosphere through lighting, colors and furnishings

4. How can a remodel improve practice efficiency?

Use the makeover to improve practice productivity by:

• Eliminating bottlenecks that slow the movement of patients through the office

• “Podding” exam rooms to minimize time doctors spend walking between them

• Installing work stations near exam rooms

5. Where do I get financing?

Ease the financing process by:

• Seeking loans from lenders experienced in working with medical practices

• Bringing renderings of the finished project when applying for a loan

• If the practice’s offices are leased, asking the landlord if they will pay for the makeover and build repayment into future lease payments 

6. How should run my practice during construction work?

Ensure high-quality work and minimize disruptions by:

• Hiring a reputable architect who’s experienced in working with medical practices

• Developing a detailed work plan for the project that includes a timeline and budget

• Working on only one area at a time, so the practice can continue to operate

• Scheduling construction work evenings and weekends whenever possible