December 25, 2019 edition

You don’t need to dig too deeply to uncover the drawbacks of mandated value-based care, and why real value may be found in a much simpler way.

When it comes to motivating employees, money isn’t everything. Sure, people have to make enough money to pay their bills. But when getting them to put in additional effort for the team, it takes more than a good paycheck.

Readers respond to recent articles.

Insight into a doctor's New Year's resolutions...

Many times a patient’s “Oh, by the way …” comment turns an encounter that was scheduled as a preventive medicine visit or a minor office surgery into something more.

Practice transformation to a direct pay or concierge model is one solution physicians are taking to deal with burnout, declining revenue and payer hassles.

Here are the major challenges physicians will contend with in 2020, and some possible solutions.

This year's third-place finisher.

By embracing two-way texting as a communication channel for patient engagement, practices can achieve significant improvements throughout their operations.