When a software vendor lets you down

January 21, 2005

My current electronic medical records vendor has brought me nothing but headaches. It has offered scant technical assistance and rarely returns my calls. But it's quick to let me know my monthly service agreement payment is late. Do such complaints justify a breach of contract that could get me out of my three-year obligation?

Q. My current electronic medical records vendor has brought me nothing but headaches. It has offered scant technical assistance and rarely returns my calls. But it's quick to let me know my monthly service agreement payment is late. Do such complaints justify a breach of contract that could get me out of my three-year obligation?

A. Probably not. Ask your attorney to help you negotiate a termination agreement.