Physicians choose their top 7 EHR systems for 2020

November 18, 2020

Chris Mazzolini is the editorial director of Medical Economics

Physicians rated the EHR system on a number of factors ranging from usability to customer service.

Every year, Medical Economics asks physicians to rate the EHR system they use in their practice on a number of factors ranging from usability to customer service.We compiled the results from our latest survey, published in late 2019, and find which systems our readers gave the highest scores.Here are the top seven systems based on physician feedback. The rating includes the area the system scored the best and worst on, and how many physician users provided scores for each system.

7. Allscripts

Highest rating: Ease of moving from one section of the EHR to another

Lowest rating: Ease of sharing records/importing records with other providers/hospitals

Results based on 71 physician users

6. Cerner

Highest rating: Quality and amount of training practice’s received on the EHR

Lowest rating: Frequency of useful pop-up alerts

Results based on 68 physician users

5. Greenway Health

Highest rating: Ease of moving from one section of the EHR to another

Lowest rating: Ease of sharing records/importing records with other providers/hospitals

Results based on 31 physician users

4. NextGen

Highest rating: Quality and amount of training practice’s received on the EHR

Lowest rating: Ease of customization or configuration of the EHR to meet your practice’s needs

Results based on 41 physician users

3. eClinicalWorks

Highest rating: Average wait time on a support call

Lowest rating: Ease of sharing records/importing records with other providers/hospitals

Results based on 80 physician users

2. Epic

Highest rating: Ease of sharing data with patients

Lowest rating: Speed of moving to back-up system when main system is interrupted

Results based on 218 physician users

1. Athenahealth

Highest rating: Ease of navigation through the patient visit

Lowest rating: Speed of moving to back-up system when main system is interrupted

Results based on 56 physician users

As part of the Medical Economics 2019 EHR Report, physician survey respondents were given an opportunity to identify which EHR they use and to rate the system based on the following criteria:

· Quality of training your practice received on your EHR

· Amount of training your practice received on your EHR

· Ease of customization or configuration of your EHR to meet your practice’s needs

· Vendor’s ability to resolve technical problems with your EHR

· Response time to resolve an issue

· Quality of communications on issue resolutions

· Average wait time on support call

· Ease of moving from one section of your EHR to another

· Importing data into your EHR

· Ease of navigation through patient visit

· Speed of moving to back-up system when main system is interrupted

· Frequency of useful pop-ups / alerts

This ranking was compiled from these results, and should not be taken as definitive. Instead, they offer a snapshot of physician opinions on the various EHRs available.