Patients want online connection to you

April 7, 2011

If your patient population is similar to the pool of those responding to a recent survey, you?ll want to consider adding a secure online communication tool to your practice to allow patients to obtain lab results, request appointments, pay medical bills, and communicate with your offices?if you haven?t done so already.

If your patient population is similar to the pool of those responding to a recent survey, you’ll want to consider adding a secure online communication tool to your practice to allow patients to obtain lab results, request appointments, pay medical bills, and communicate with your offices-if you haven’t done so already.

Seventy-three percent of those participating in software company Intuit Health’s Health Care Check-Up Survey said they would use such a tool for such purposes, and almost half of respondents said they would consider changing doctors to go to a practice that offered the ability to communicate and complete healthcare tasks online.

“Patients…want some measure of control, convenience and better communication with their doctor[s],” says Steve Malik, president and general manager of Intuit Health. “Doctors who offer secure online solutions can meet this patient demand while increasing office efficiency and enhancing the doctor-patient relationship.”

Other findings of the survey:

  • About 20% of participants said they cannot easily reach the doctor’s office to ask questions, make appointments, or obtain lab results.

  • 81% said they would schedule their own appointments via a secure Web service and complete medical/registration forms online before those appointments.

  • 78% of respondents said they would use a secure online method to access their medical histories and share information with their doctors.

  • 59% of Gen Y respondents said they would switch doctors for one with better online access, compared with 29% of baby boomers.

Decipher Research compiled the survey for Intuit Health in January, polling 1,000 American adults online.

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