You may be learning to love your EHR, but your patients don't share your enthusiasm. Find out why.
Many of your patients have misgivings about your use of electronic health records (EHRs), according to a survey conducted for Xerox. What can you do to ease their concerns?
The company’s third annual online survey of 2,147 adults aged at least 18 years reveals that only 26% of those asked want their medical records to be digital. And many of those asked said they fear that their personal health information is not safe.
“We continue to see a resistance to change from consumers-meaning providers need to continue to educate Americans on the value of EHRs,” says Chad Harris, group president, Xerox Healthcare Provider Solutions.
Although 87% of the respondents said they are familiar with the paper-to-digital conversion of records, you can help alleviate their fears by explaining the security measures your EHR system requires.
Other survey findings:
The company says it is working on new technologies designed to simplify the sharing of information, including Xerox LiveKey and a new user interface for Midas+ Live. In addition, its PARC division has developed the Digital Nurse Assistant as well as other technology tools.
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