Patients not pleased with electronic records, new poll reveals

Many of your patients have misgivings about your use of electronic health records (EHRs), according to a survey conducted for Xerox. What can you do to ease their concerns?

The company’s third annual online survey of 2,147 adults aged at least 18 years reveals that only 26% of those asked want their medical records to be digital. And many of those asked said they fear that their personal health information is not safe.

“We continue to see a resistance to change from consumers-meaning providers need to continue to educate Americans on the value of EHRs,” says Chad Harris, group president, Xerox Healthcare Provider Solutions.

Although 87% of the respondents said they are familiar with the paper-to-digital conversion of records, you can help alleviate their fears by explaining the security measures your EHR system requires.

Other survey findings:

• 74% of respondents said their doctors have not involved them in the conversion process, either by explaining it to them or asking them to sign a consent form.

• 63% said they fear that their personal information could be stolen or the system hacked.
• 60% of participants who recently visited a doctor or hospital said their health information was put directly into a tablet, laptop, or computer located in the exam    room, whereas 28% said this information was handwritten.

• 51% think their personal information could be misused.
• 40% believe digital records will lead to “better, more efficient care.”
• 31% believe they know when and how their medical records are being used (such as sharing with specialists and insurance companies).
• 25% think problems will occur before EHRs work as intended.

The company says it is working on new technologies designed to simplify the sharing of information, including Xerox LiveKey and a new user interface for Midas+ Live. In addition, its PARC division has developed the Digital Nurse Assistant as well as other technology tools.

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