• Revenue Cycle Management
  • COVID-19
  • Reimbursement
  • Diabetes Awareness Month
  • Risk Management
  • Patient Retention
  • Staffing
  • Medical Economics® 100th Anniversary
  • Coding and documentation
  • Business of Endocrinology
  • Telehealth
  • Physicians Financial News
  • Cybersecurity
  • Cardiovascular Clinical Consult
  • Locum Tenens, brought to you by LocumLife®
  • Weight Management
  • Business of Women's Health
  • Practice Efficiency
  • Finance and Wealth
  • EHRs
  • Remote Patient Monitoring
  • Sponsored Webinars
  • Medical Technology
  • Billing and collections
  • Acute Pain Management
  • Exclusive Content
  • Value-based Care
  • Business of Pediatrics
  • Concierge Medicine 2.0 by Castle Connolly Private Health Partners
  • Practice Growth
  • Concierge Medicine
  • Business of Cardiology
  • Implementing the Topcon Ocular Telehealth Platform
  • Malpractice
  • Influenza
  • Sexual Health
  • Chronic Conditions
  • Technology
  • Legal and Policy
  • Money
  • Opinion
  • Vaccines
  • Practice Management
  • Patient Relations
  • Careers

Online Communications: Secure messaging could reduce your malpractice premium


Think communicating with patients online is risky? One risk-minded malpractice carrier will lower your bill if you do.

Think communicating with patients online is risky? One risk-minded malpractice carrier will lower your bill if you do.

The company, Northwest Physicians Insurance, discounts premiums for doctors that use iHealth, a set of online services that include a practice website, a personal health record for patients, and secure messaging, which is encrypted and password-protected, unlike regular e-mail. With secure messaging from iHealth, patients can receive lab results and automated messages about FDA drug recalls and warnings, request prescription renewals and appointments, and ask questions about non-urgent clinical issues. iHealth is offered by Medem, an IT company formed by the AMA and several other medical societies.

Doctors who implement these iHealth services receive patient safety points from Northwest Physicians Insurance that translate into annual premium savings of $375 to $2,250, depending on a doctor’s specialty. Northwest Physician insurees can purchase iHealth for $295 a year, $100 off the regular price.

A press release from the insurance company and Medem quotes a Northwest Physicians executive as saying that improved doctor-patient communication can ultimately contribute to “reduced professional liability.”

Sign up to receive Medical Economics’ InfoTech Bulletin newsletter, our update on medical technology news delivered every two weeks. You can also subscribe to our new issue alerts, personal financial advice newsletter, and conference updates.

Related Videos