MediNotes integrates with MediSoft/Lytec

EHR vendor MediNotes and Per-Se Technologies, another software vendor, have created a "best of breed" information system for small practices. Physicians who use Per-Se's Medisoft and Lytec practice management systems can now add MediNotes' EHR without having to purchase an interface between the two. Of course, the systems are still interfaced, which means they don't use a single database and are not fully integrated. But if you have a problem with the interface or either system, says MediNotes' Don Schoen, you can go one of the companies' resellers and get help.

Offering a single point of contact is fine, but many resellers have proved to be ineffective in implementation and service. So MediNotes and Per-Se are training its resellers to be experts in the product, says Schoen. "They have to pass certification tests yearly to make sure that the quality of the product knowledge is up to our standards. We need to develop a more uniform way for people to feel confident with our business partners, and this is how we're doing it."