EHR system a must for medical homes

Almost 70% of consumers will abandon AI customer service after two failures, a recent survey found.

A critical flaw in the code behind most websites and a breach at one of the nation's largest lab companies landed in the same week. Here's what physicians should check, ask and tell patients now.

Automated attacks don't check practice size, and a single-location clinic's patient records are worth as much to criminals as a hospital's. Here's how practices can close the most common gaps, from multifactor authentication and offline backups to a documented risk analysis and a downtime plan.

Payer enrollment rarely lines up with a new physician’s first day. A week-by-week plan helps practices avoid a revenue gap, handle pending claims and know when the schedule can safely open.

In three online experiments, adults who would have to pay for a procedure out of pocket were less likely to schedule it, and the anxiety the cost caused raised the pain they expected.

Indiana and Michigan are among the states that have released details about new rules for Medicaid coverage.

What physicians around the country need to know about that state's outbreak

Early wins with ambient AI scribes, shared control over clinical decision support tools and incremental pilots can build the trust needed for a decades-long transformation.