In the complicated healthcare system in the U.S., one thing remains clear: retaining the clinical talent needed to deliver high-quality patient care is essential. To be successful in the industry, care providers must demonstrate the behaviors of a high-performing team. Therein lies a challenge, however. The landscape’s uncertainties can put healthcare organizations at risk of losing talent.
High-performing teams are critical to transforming an organization into a reliable one. Ernst & Young’s strategic collaboration with Johns Hopkins University on high reliability aims to reduce preventable harm and save lives. Through this collaboration, we know that advancing clinical performance requires innovative ways of teaming that will call for clinicians to learn new behaviors and competencies for high-performing results.
High-performing clinical environments can be created through shared accountability, a clearly articulated purpose and strong leadership. The table below describes some of the elements of high-performing teams, the challenges encountered and the strategies that result in greater job satisfaction and talent retention.
Creating an environment that enables these conditions can help organizations avoid three common trouble spots in effective teaming and clinical talent management. Let’s look at each trouble spot individually:
Aligned purpose: It is critical that clinical teams are aligned on outcomes. However, when communication is not streamlined within a healthcare system, clinical talent cannot work to its greatest potential to provide the best possible care. Misaligned clinical work streams can lead to disruption in patient care coordination, poor discharge planning and delays in care from handoff miscommunication, or to medical errors that could result in harm to the patient.
Patient readmissions are often a result of inadequate patient care management caused by breakdowns in communication that lead to clinical inefficiencies and financial waste.
Workflow environments should be set up to support seamless communication among team members and across care settings. This can be accomplished by communicating clear direction, defining roles and responsibilities and implementing effective planning strategies to engage team members (along with the patient and his or her family) toward common goals for the patient.