Is Your Third-Party Vendor Compliant?
Tried-and-true methods of research still work best, even when it comes to hiring a third-party vendor for outsourcing. Besides looking for online reviews and comments, which is fairly standard practice, you need to get on the phone with the potential vendor. Ask around about them, really getting to know them—don’t just rely on what the internet says.
Cover all your bases when you decide to outsource. Make sure you get exactly what you want at the price you’re willing to pay—don’t make assumptions when it comes to the job you want completed. Go into detail in the contract to ensure that the vendor performs its duties with integrity. In addition, you should also:
• Request at least three references. Speak to each person and at length about his or her relationship with the vendor. Find out whether each company has done good work in the past, whether it’s affordable for you and whether it has a history of communicating effectively.
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• Ask about the company’s internal security standards and HIPAA compliance methods.
• Inquire about whether the company returns phone calls and emails in a timely fashion. Does it keep scheduled meetings without forcing you to reschedule?
Outsourcing may seem counterproductive because it feels like you’re hiring a new employee, but once you get the third-party firm in place, you’ll see the benefits. Freeing up your skilled people—your superstars—to do their jobs with excellence will allow your business to thrive. Don’t waste your time and talent on the little stuff. Outsource, and your practice will reap the rewards.
Ben Walker is CEO of Transcription Outsourcing, which provides transcription services to organizations all over the U.S. It specializes in the medical, legal, law enforcement, financial and general business industries. A resident of Denver, Colorado, Ben enjoys golf, hiking and watching college football.