Q: Will it meet my compliance requirements?
Set up time to understand the security architecture and how data is handled, shared and audited.
Q: Can it handle the type of information I’m dealing with?
A good exercise is to list all the different types of data you expect to send. This can range from reports and medical imaging, to patient records, lab test results and authorization forms. Make sure the system can handle every file type you throw at it, but also remember to look at the maximum file size supported—medical imaging files can be very big.
Q: Who should use this?
Employees who deal with medical records, release of information or labs are often power users. But consider other use cases as well. For example, we surveyed our healthcare customers and in one case our secure file transfer solution was most used by the facilities team to share construction plans, followed closely by the legal team sending large data sets for litigation purposes.
Q: What do I have to think about on the back end for deployment?
Natural disasters, as an example, can put your organization at risk in many ways. Keeping back-end systems running is important, so support for redundancy and disaster recovery should be high on your list of requirements.
Q: What are other factors when considering a vendor?
Certainly experience and longevity matter with your vendor. Make sure they understand how to support the special needs of healthcare organizations and won’t disappear on you suddenly. Good customer support is often overlooked during the evaluation process.