For years, physicians have had a long list of frustrations with their electronic health record (EHRs) systems. However, they could minimize or even eliminate much of their frustration by dedicating a “superuser” in their practice.
“Everyone has different workflows, different processes, and they meet federal requirements in different ways, so you want someone who really understands how the software works with the processes in your office,” says Randi Terry, MBA, director of information services at Munson Healthcare, a regional nonprofit medical system in Traverse City, Michigan.
A superuser is someone who has a superior knowledge of the software and how it can be best utilized.
Scan your staff
Terry notes that physicians themselves shouldn’t take this on. She says some very tech-minded doctors do indeed work well in this role but most don’t have the time, or inclination, to focus on software.
In fact, the point person doesn’t even need to be a clinical staffer, Terry says. Physicians could train a current employee to do the job; larger practices could consider hiring someone for the position.
Employees who like challenges and are skilled at problem-solving and multitasking are good candidates. Office managers often assume the role but other staffers could also absorb the work within their existing positions.
Regardless of the individual’s background, this staff member needs to receive advanced training in the EHR—something that vendors generally offer either at the practice, at their own facilities or electronically via webinars.