Patients are comparing their healthcare experience against their experiences in retail and the service sector. And, let’s face it, healthcare hasn’t been known for providing modern, super engaging, seamless experiences.
Practices can use video to appeal to patients looking for a new provider, engage existing patients on social media, and educate and entertain patients between visits.
It isn’t just millennials who are switching doctors. Loyal, long-term baby boomer patients are looking for a better experience elsewhere.
New research suggests that just because patients like their provider doesn't mean they will stay with the practice